Shipping & Delivery Policy

Last Updated: September 2026

At Elefae, we are committed to delivering your order safely and efficiently. This Shipping & Delivery Policy explains how orders placed through the Elefae website are processed, shipped, and delivered.

1. Shipping Coverage

Elefae currently delivers across India, subject to courier service availability at the customer's delivery PIN code.

2. Order Processing

Orders are generally processed within 1–2 business days after successful order confirmation and payment.

Orders placed on Sundays, public holidays, or non-working days may be processed on the next business day.

During sales, promotional periods, launches, or periods of high order volume, processing may take slightly longer.

3. Estimated Delivery Time

After dispatch, orders are generally delivered within 3–7 business days, depending on the delivery location and courier service availability.

Delivery timelines are estimates and may vary due to courier delays, weather conditions, public holidays, remote locations, operational disruptions, or other circumstances beyond our reasonable control.

Tracking information will be provided once the order has been dispatched.

4. Shipping Charges

Free shipping is available on orders of ₹1,900 or more.

For orders below ₹1,900, shipping charges are calculated based on factors such as:

• Package weight
• Delivery location and distance
• Delivery PIN code
• Courier/logistics service availability
• Applicable logistics charges

The final shipping charge will be calculated and clearly displayed at checkout before payment.

Customers can review the applicable shipping charge before confirming and placing their order.

5. Order Tracking

Once your order has been shipped, tracking information will be shared through an available communication channel such as email, SMS, or WhatsApp.

You can use the tracking information to check the current status of your shipment.

6. Delivery Address

Customers are responsible for providing accurate and complete delivery information, including the recipient's name, full address, PIN code, and mobile number.

Elefae will not be responsible for delays or failed deliveries resulting from incorrect, incomplete, or outdated information provided by the customer.

7. Delivery Attempts

Our logistics partner may make multiple delivery attempts according to its delivery procedures.

If delivery cannot be completed because the customer is unavailable or unreachable, the address is incorrect, or the shipment is refused, the package may be returned to Elefae.

Additional shipping charges may apply if the customer requests reshipment.

8. Delayed Shipments

While we make reasonable efforts to deliver orders within the estimated timeframe, occasional delays may occur due to circumstances outside our control.

If your order is significantly delayed, please contact Elefae Customer Support with your Order ID.

9. Damaged or Tampered Packages

If a package appears visibly damaged, opened, or tampered with at the time of delivery, we recommend documenting the condition of the package before opening it.

If you receive an incorrect, damaged, or defective product, please contact Elefae Customer Support in accordance with our Return, Exchange & Refund Policy.

10. Undeliverable or Returned Shipments

A shipment may be returned to Elefae when the delivery address is incorrect or incomplete, the customer cannot be contacted, delivery attempts are unsuccessful, the shipment is refused, or the location is not serviceable.

If an order is returned to us, please contact Customer Support regarding reshipment or any applicable refund in accordance with our policies.

11. International Shipping

Elefae currently primarily serves customers within India.

If international shipping is introduced, applicable shipping charges, estimated delivery times, customs duties, taxes, and other charges will be communicated separately.

12. Contact Us

For questions about shipping, delivery, or order tracking, please contact:

Please include your Order ID when contacting us regarding an existing order.